In 1996, I was asked by a long-time
client to design, manage, and MC a three-day retreat for
his entire company of more than 400 people. The idea was
to celebrate their first 10 years of business, so the focus
was not on "bottom line" activities, but "top
line" — as you will see. My client gave me carte blanche
to do whatever I thought would honor their long journey
to the pinnacle of industry success. He only asked that
I produce an event of such impeccability that he could point
to any and every aspect of the retreat and say to his people,
"That's the level of service and care we want to offer
our customers from now on."
I said Yes! before I even knew if it were possible
to produce such a retreat in the four-month time frame
he had given me. I wondered where I’d find a venue big
enough to accommodate 400 people and all the activities
I wanted to do. Plus, with people flying in from more
than 30 cities around North America, I had to find a location
close enough to a major airport for convenient connections
and reliable surface transportation. What fun it was!
It was an extraordinary event, and by all accounts a
profound experience for everyone, presenters included.
I only got the idea to do this documentary after
the retreat. The new challenge was to write a script around
the meager Super-8 film I happened to get during the retreat.
In spite of this limitation, I believe this film is true
to the intent and spirit of the gathering, which was to
celebrate the human spirit in many of its varied and splendid
forms. You’ll hear people talk about love, spirit, passion,
service, creativity, and joy.
I believed then, as I do now, that businesspeople in
the 21st century will come to realize that these ideas
are the heart of corporate performance and the soul of
productivity — the true engines of commerce.